Delivery Details

How we'll send your order.
Any orders completed before 12pm for items that are in stock will be shipped on the same working day. Orders placed after 12pm will be processed the following day, any item that is out of stock or requires customisation may take up to 7 days for despatch. Delivery times will be entirely dependent on the shipping service you select at checkout. Any mainland UK orders under 2kg will have the option of standard 1st or 2nd class services from Royal Mail and express delivery with DPD, any orders over 2kg will be shipped by DPD only on an express service


DPD next day services are only available to mainland UK addresses excluding the Scottish Highlands. For the Scottish Highlands, Northern Ireland and all other offshore addresses we operate an express 2 day service. Saturday deliveries are available at extra cost; please contact our sales team for more information. Royal Mail services should take between 1 - 5 working days for delivery from the despatch date dependant on your location and your selection of first or second class. In some rare cases it can take up to 15 working days.


Unfortunately standard 1st and 2nd class services from Royal Mail are not tracked, these parcels are not considered lost until 15 working days have passed, once 15 working days have passed we will provide a replacement item via a tracked service. We regret we cannot refund standard items that are lost, or send replacements before the 15 working days have passed.


Delivery costs
UK Royal Mail 2nd class

0-500g£2.95
501g - 749g£4.20
750g - 1999g£4.45
1001g - 1999g£5.45


UK Royal Mail 1st class

0-250g£3.70
251g - 500g£3.95
501g- 749g£4.50
750g - 1000g£4.99
1.001kg - 1.500kg£6.99
1.501kg - 2000kg£8.00
2.001kg - 2.750kg£10.00
2.751kg - 3.000kg£12.00
3.001kg - 3.750kg£14.00


Standard Royal Mail Airmail

0g - 100g£2.75
101g - 250g£3.75
251g - 450g£5.25
451g - 600g£6.39
601g - 749g£7.52
750g - 1.000kg£12.00
1.001g - 1500kg£15.50
1.501kg - 2.000kg£19.50


DPD Express services

UK mainland 24hr£5.99
Highlands of Scotland 48hr£17.50
Northern Ireland 48hr£17.50
UK Offshore isles 48hr£17.50


DPD International
Express international rates from DPD start from as little as £17.50 but will vary depending on your location.


Returns
If you are not happy with your order from Protec Supplies for any reason you can send it back to us for an exchange or a full refund providing you return the item to us within 14 days of reciept.
We aim to process all returns as quickly as possible but please allow 5 working days for processing, our office staff will only attempt to contact you if there is a problem, if at any point you would like an update on the status of a return please contact our sales team on 0151 548 0144. To help us process your return as quickly as possible please follow the guidelines below.


•    All returns must be accompanied by the supplied returns form.
•    Items should be returned in the same condition as they arrived, you have a duty of care to look after the item while it is in your possession.
•    Customers are responsible for return costs.
•    We suggest all returns are done using a registered postal service. MC Products UK Ltd is not responsible for returned items that do not reach us.


Warehouse closure
Periodically our warehouse will close for annual leave, during this time our online shop will remain open but no orders will be processed. All orders will be processed and shipped out in date order once we return. The dates for 2016 are as follows;

  • 27th May – 6st June
  • 29th July – 15th August
  • 20th December – 3rd January 2016.

 

Delivery policy V2.0 effective 20/05/2015

Loading...
Loading...